物流TAPA認證投訴調查及解決，TAPA認證費用參考
概述：TAPA認證公司，TAPA認證條件，TAPA認證標準
Audit Follow Up Corrective Action / SCAR If FSR requirements are not met, as discovered during the audit, the AA submits a Security Corrective Action Requirement (SCAR) to the relevant LSP/Applicant. The LSP/Applicant shall respond to the AA within ten (10) business days, documenting the action to be taken and the date the action will be completed. SCAR completion dates may be negotiated between the AA and the LSP/Applicant. However, unless the Regional TAPA Waiver Committee approves a waiver, corrective action implementation shall not exceed sixty (60) days from notification to the LSP/Applicant. In all cases, the LSP/Applicant shall submit progress updates/reports on all outstanding SCARs to the AA. Any SCAR not completed before its due date shall be escalated by the LSP’s/Applicant’s Security Representative to the LSP’s/Applicant’s Management. The reason(s) for noncompliance shall be documented and communicated to the AA. LSP’s/Applicant’s failure to address a SCAR may result in the withholding of the TAPA certification. The LSP/Applicant has the right to appeal directly to TAPA if the certification is withheld. TAPA shall arbitrate the dispute between the LSP/Applicant and the AA and retains the right to issue a binding resolution to the dispute. Note: It is not necessary for the AA to re-audit the facility in order to close a SCAR. Evidence of SCAR closure (i.e., achieving compliance) may be presented to the AA in the form of written correspondence, web meetings or conference calls, photographs, etc. Compliance Monitoring Self-Audits The LSP/Applicant will ensure they have an internal process in place in order to monitor compliance, in years two and three, in between formal audits conducted by an AA. The interim Self-Audits must reflect the FSR requirements. For TAPA FSR certifications issued by an IAB: The interim SelfAudit must be documented on the TAPA Audit Form and submitted to the IAB within 30 days of the anniversary date of the original certification. For Self-Certifications: The interim Self-Audit must be documented on the TAPA Audit Form and submitted to TAPA within 30 days of the anniversary date of the original Self-Certification.
改進措施/SCAR
如果在審核過程中發現不符合 FSR 標準，AA 將遞交安保改進措施要求（SCAR）給相關 LSP/申請人。 LSP/申請人應在十（10）個工作日內給予 AA 反饋，書面說明將采取的改進措施及完成時間。SCAR 完成的日期可由 AA 和 LSP/申請人協商而定。但是除非 TAPA 區域豁免委員會同意豁免，否則改進措施應在 LSP/申請人收到通知后的六十（60）天內完成。
無論在何種情況下，如有未完成的 SCAR，LSP/申請人都應提交進度更新/報告給 AA。無法在約定日期前完成的 SCAR，需要由 LSP/申請人的安保代表提交給 LSP/申請人的管理層。未完成的原因應被記載，并與 AA 溝通。未完成 SCAR 的 LSP/申請人，將可能被扣留 TAPA 證書。如被扣留證書，LSP/ 申請人有權直接向 TAPA 進行申訴。TAPA 應該仲裁 LSP/申請人和 AA 之間的糾紛，并有權做出最終決議，雙方必須服從此解決方法。
注意：如要關閉 SCAR，AA 不需要對設施進行重新審核。關閉 SCAR 的證據可以通過書面信件、網絡會議或電話會議、照片等方式呈遞給AA。
合規性監督自我審核
LSP/申請人應確保有一個內部流程在第二年和第三年，即 AA 正式審核之間，進行合規性監督。中期自我審核須反映 FSR 的要求。
Ÿ 對于 IAB 發布的 TAPA FSR 認證：中期自我審核必須記錄在 TAPA 審核表上，并在原始認證屆滿一年之日起 30 日內提交至 IAB。
Ÿ 對于自我認證：中期自我審核必須記錄在 TAPA 審核表上，并在原始自我認證屆滿一年之日起
30 日內提交至 TAPA。
未能遵守將導致原始認證暫停，直到正確完成中期自我審核。確定的時間差必須記錄在案，完成改進 措施應指定到期日，并在 60 日內進行追蹤直至關閉。
